Frequently Asked Questions

Calyavera delivers women's sleepwear to several international destinations using selected courier and logistics partners.

• European Union and Switzerland: approximately 8–10 business days
• United Kingdom: approximately 6–10 business days
• South Africa: approximately 8–12 business days

Orders are normally processed within 1–2 business days. Delivery times are estimates and may vary because of customs, courier operations, public holidays, severe weather, or other circumstances outside our reasonable control.

Calyavera offers free standard shipping on qualifying orders over €30 when this offer is displayed on our website.

For orders below €30, any applicable shipping charge will be displayed during checkout before payment is completed.

Website prices include VAT where required by applicable law.

After your order has been dispatched, you will normally receive a shipping-confirmation email containing your tracking information.

Please allow approximately 24–72 hours after dispatch for the carrier to activate the tracking information.

You may also use the Calyavera Order Tracking page to view available shipment updates.

Depending on the options displayed during checkout, available payment methods may include:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

Available methods may vary according to your country, currency, device, and payment provider.

Payments are processed securely. Calyavera does not store your complete payment-card details.

If you need to request a change or cancellation, contact us immediately at contact@calyavera.com.

We will make reasonable efforts to assist, but changes cannot be guaranteed after an order has entered processing or has been dispatched.

After dispatch, you may request an eligible return following delivery under our Return & Refund Policy.

Calyavera provides a 60-day satisfaction guarantee on eligible purchases.

If you are not satisfied with your sleepwear, you may request a return within 60 days after delivery, subject to our return conditions.

Eligible sleepwear products should generally be:

• Unworn and unused
• Unwashed
• In their original condition
• Free from stains, makeup, perfume, marks, or damage
• Returned with original tags and packaging where applicable

Additional conditions or legal exceptions may apply depending on the product and reason for return.

Email contact@calyavera.com and include:

• Your order number
• The email address used at checkout
• The women's sleepwear product you wish to return
• The reason for your return request

If the product arrived damaged, defective, or incorrect, please include clear photographs of the sleepwear and packaging.

Our team will provide the correct return address and instructions. Do not send an item back before receiving authorization.

Approved refunds are generally processed within 5–10 business days after the return has been received and inspected.

If your sleepwear arrives damaged, defective, or different from what you ordered, please contact us within 7 days after delivery.

Email contact@calyavera.com and include:

• Your order number
• A clear description of the issue
• Photographs of the affected sleepwear product
• Photographs of the packaging where relevant

Depending on the circumstances and applicable consumer rights, we may provide a replacement, refund, price reduction, or another appropriate remedy.

Calyavera does not currently provide direct exchanges.

If you want a different sleepwear product, size, color, or style, return the eligible item for a refund and place a new order through our website.

Placing a new order separately can help prevent your preferred size or design from becoming unavailable while your return is processed.

Eligible Calyavera women's sleepwear products include a 30-day Quality Assurance Warranty beginning on the delivery date.

The commercial warranty may cover confirmed manufacturing issues such as:

• Faulty stitching or open seams
• Defective buttons, zippers, straps, hooks, ties, or fasteners
• Fabric damage present upon delivery
• Incorrectly attached sleeves, lace, trims, waistbands, or decorative details
• Significant printing, embroidery, dye, or production defects

The commercial warranty does not generally cover normal wear, accidental damage, misuse, alterations, improper washing, incorrect storage, or failure to follow garment-care instructions.

Mandatory statutory consumer rights remain unaffected.

Review the sizing details and measurements displayed on the relevant Calyavera product page before ordering.

Compare the listed bust, waist, hips, garment length, and other relevant measurements with your own measurements. Also consider whether the sleepwear is designed for a fitted, relaxed, loose, or oversized fit.

Some Calyavera sleepwear products may use a One Size fit intended for approximately EU sizes 36–42. Always check the specific product page because sizing may vary between designs.

Minor measurement differences may occur because of manual measurement and standard manufacturing tolerances.

Always follow the care instructions shown on the garment label.

Wash with similar colors using a mild detergent. Avoid bleach, harsh chemicals, and excessive heat unless the care label expressly permits them.

Sleepwear containing satin, lace, delicate straps, embroidery, lightweight fabrics, or decorative trims may require hand washing or another gentle-care method.

Store your sleepwear neatly to help preserve its softness, shape, color, stitching, fabric, and overall appearance.

Calyavera currently delivers to destinations including:

• European Union countries
• Switzerland
• United Kingdom
• South Africa

Available delivery destinations will be confirmed during checkout.

For questions about another destination, contact contact@calyavera.com.

Our team can assist with questions about women's sleepwear, sizing, orders, payments, delivery, tracking, returns, refunds, and warranty claims.

Email us at contact@calyavera.com or call +33 617529950.

For an existing order, include your full name, order number, checkout email address, and a clear explanation of your request.